IT Business Analyst

In this position you will aid in the web-based marketing and practice development initiatives including CRM, web marketing, and social media tools. The Web and CRM Specialist will analyze metrics to measure email marketing campaigns and assist with web event and other content postings, and supporting online marketing.

Company Profile

Established in 17th Century as an ironworks in a small village, we have grown to be a leader in consumer goods with globally recognized brands. Our unique design philosophyallows us to create our products exactly the way our customers want them.

We offer a comprehensive Total Rewards package including highly competitive salary, excellent benefits, 401K, and a friendly team environment. Our approach to Total Rewards provides our employees with the flexibility and resources they need to create a personal benefit program to fit their unique needs. These benefits include: LifeChoice Medical Coverage, Wellness Benefits, Traditional or Preventive, Dental Coverage, Vision Coverage, Flexible Spending Accounts, Income Protection Plans (Basic Life, AD&D, LTD, Supplemental coverage), 401(k) contributions, Performance Sharing Retirement Plan contributions, Employee Assistance Program and Paid Time Off.


Job Description

 Job Responsibilities include:

  • Lead business requests ensuring on time delivery and that projects remain within budget
  • Assist stakeholders to identify technology inefficiency and request for new tech implementations and improvements
  • Work cross functionally with department managerial staff to outline scope, budget, and supply needs that forward business goals
  • Analyze requirements and create high-level solution focused execution plans for technical resources
  • Oversee the development and implementation of test cases for business and IT resources
  • Work cross functionally with IT team to develop rollout plans
  • Serve as a subject matter expert for area applications to the business and IT staff
  • Lead training efforts and provide ongoing support for end-users of web, email marketing, CRM, and related platforms
  • Troubleshoot web, email, and CRM issues efficiently with technical teams to resolve issues promptly




  • Bachelor’s degree in Computer Science, Marketing, or Business
  • 3+ years of IT experience in an IT project manager or business analyst role
  • 3+ years of direct experience in web, CRM, and email marketing platform management
  • Proficient knowledge of web-based analytics tools, social media management platforms, web-based testing tools, and presentation skills/software
  • Ability to document technical processes into non technical terms
  • Project management certification preferred
  • Familiarity with Social Media Management Platforms
  • Ability to work closely with team members in different time zones


Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled

Date Created:
25 Apr 2017
Employment Type:
Primary Contact:
Name: Sandra Marie Smith
Job Title: Talent Acquisition
Business Phone: 262-782-7255
Mobile: 262-388-8813